Shipping and Returns
Once payment is processed, items will be posted the same or following day wherever possible. Our current shipping rates are:
- £3.35, Royal Mail 2nd Class, up to 2kg
- £3.90, Royal Mail 1st Class, up to 1kg
- £5.95, Royal Mail 1st Class, up to 2kg
- £7.38, 1 day courier, up to 5kg
- £8.70, 1 day courier, over 5kg
- £6.15, Airmail Small Packet, up to 0.5kg
- £8.90, Airmail Small Packet, 0.5kg to 1kg
Orders over the value of £45 ship for free!
We'll notify you when your order has been dispatched. Please allow 3-5 working days for delivery.
Stationary and packing is sourced responsibly and recycled were available, in the interest of the environment we will also occasionally recycle packing and boxes in good condition.
We always endeavour to provide an excellent service and as such under the Protection Act (distant selling) regulations 2000, all customers of Itchy Baby are entitled to return their goods to us within seven days of receipt for a full refund. If you find an item defective or there has been an error on our behalf we will happily refund all postage costs, otherwise you are responsible for the other costs in connection with your purchase eg, postage and return costs. We do ask that all goods be returned to us in the original packaging in perfect, unused and resalable condition otherwise we will be unable to process refund. All items being returned to us must be properly insured as you will be responsible for them whilst they are in transit.
Refunds will be issued to the bank card which the payment came from as soon as possible, items given as gifts can only be refunded to the original purchaser.